Filson another company trading on customer service of days past while selling single-use hats

Filed under Bad CS, General
Tagged as , ,

A one and done, single use sunhats $65 , total bargain. NOT! Ok you may argue that these hats are great, have lasted you years and maybe you just got a bad one, Thank you , that’s my point it seems odd that Filson would gain a reputation for an item that’s not inexpensive , you have to go out your way to purchase and it’s sold with the knowledge that you’re buying a hat for the long haul.

The following comes from the Filson Site

We guarantee every item made by Filson. No more, no less. We believe in our products and stand by the quality of workmanship, craftsmanship and materials in each one. We guarantee the lifetime of each item against failure or damage in its intended usage.

One could be mistaken if after reading the above you came away with the impression that if you bought a $65 Summer Packer Hat, , from them and it failed the first time you get wet you’d have some kind of recourse?

Apparently not, because items of fit are excluded from their guarantee or satisfaction warranty after 90 days. Here’s the problem I live in Arizona, not known for its rain.It’s quite possible to wear a hat, ostensibly bought for the sun protection, and not get it wet for a very long time because it can go over 90 days without rain.

The first time it rained the hat shrank and no longer fit by 2-3 sizes. I consider that a failure. Filson does not. So what we have above is a guarantee that I would consider being not worth a crap. My wife sought out this product based on the reviews of the company and their reputation from days past. Seemingly we’re back to the 90 days standard , least we can do warranty. They talk a big customer service game but arguing that a water resistant hat that shrinks the first time it gets wet is something that does not fit:

It was intended usage, it was damaged , it did fail. A bit like Filson’s customer service. Even funnier my wife bought it direct from them and they claimed no records of this exist. Ultimately it didn’t matter as we needed a receipt from within the past 90 days.

What’s in the customer service (otter)box? Or why “by default” isn’t a customer service ethos.

Filed under Bad CS, Culture-internet, General

Test post

Filed under General

Moved hosts after many years.

1/2 the price, hopefully not x 2 the issues:)

T.A.N.S.T.A.A.G.L. There ain’t no such thing as a ghostpepper lunch .

Filed under General, reality

This week I’ve been Jacked around by blazin chicken and  friend-zoned by Wendy ghost pepper fries.  You could be mistaken, or a bloody-fool,  in thinking that you’re about to get a rush of heat that comes close to a vindaloo or Thai-hot curry.  I continue to live in hope though it appears heat is the new bacon of the fast-food world and is more a marketing niche than an attempt to placate the hotheads amongst us.

There is an upside though. A nation full of people that  think they have experienced the heat of a ghost pepper have yet to experience  the heat of a ghost pepper:) So this Christmas season I suggest you rustle up something truly memorable for them out of the most there’s so many of them but I’ve always had great service from Extreme Foods and   most years I get this Box of heat which  is a random selection of their products and probably will melt their faces, rear-ends and driveways 🙂

Time to come back

Filed under Arizona, Asides

I have never been a good writer,  so much so that prior co-workers/ forum participants have labelled my writing , and indeed my speaking style as a kind of ” haltsese”. I fear that’s never going to change , I have more books on grammar than , well let’s be honest most people don’t seem to have books on anything,let alone grammar, but I fear I fall into the same category as Otto from A fish called Wanda…

Yes they do, Otto. They just don’t understand it.

New interests, new job, same old bullshit:)

My new site Time to Win Me the watch contest site

Filed under Arizona, Sites of interest, Social Media
Tagged as , ,


Long Time no see. I’ve been busy over at Time to Win ME  which is my watch contest aggregation site.  I try to find at least one watch, watch related or prize being offered by a watch company and then post it to the site,Twitter and Facebook.  Even if you’re not into watches it’s not a bad way to fill out your Christmas gift bag for those that do.

Time to Win Me

Till next Time.

Element Follow up

Filed under General
Tagged as , ,

We’re pretty much up shit creek with the Element. The insurance co had no real interest in pursuing our claim and have labelled it 100% our fault. They can 100% get bent and I will not be renewing with them after two crappy experiences with Allstate.House insurance was good but the Auto section were perfunctory didn’t remotely give the idea that we’re not considered to blame and while I don’t mind them thinking it, try not to let us know, k?

So we have a report from the codes saying the AVS / ABS failed to connect but they said it was post crash, we say bs it’s pre , and the cause. All I think we can do is wait for more people to suffer this and then join in the bashing.

As I have said this was the second Honda certified car we had that wasn’t deserving of the title. Honda were ZERO help. They really don’t care about how the owner views them and that’s the last car from them , the last motorbike from them and the last product that contains one of their engines. So they don’t care they know they lost a customer already so why invest in keeping us happy ?

My New blog. A Time to Win me.

Filed under watches

Do you like to watch? Er I mean a watch?

I’m on a mission to make wrists more interesting by aggregating  watch contests and giveaways.  E.G., the prize is either a watch, a watch related accessory or is being given away by a Watch brand.

Here you go 

If you could be so kind as to Like our Facebook  page, follow our tweets and best of all enter the contests.

Does a post with biscuits show up

Filed under General

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Element update. stuck in the middle with you. Catch 22 , if the honda has a recall we can look, if it doesn’t it can’t be faulty ( Allstate’s logic)

Filed under Arizona, Bad CS, Honda Element
Tagged as ,

Exhaust remidies for time-being with Honda cust care.   They say that they won’t comment on it, send a person to look or in general car unless the insurance company  claims the part is defective.  The dealer, Arrowhead Honda thinks the same which leaves me in the “good hands” of Allstate.

Allstate so far have proven to be useless. E.G they say that with0ut a recall on 09 there’s no reported brake issues.  Despite the fact I am a paying customer of theirs for years   we’re not, apparently, capable of reporting a dead braking system without warning.  Ergo they won’t investigate which was the case of our last phone call.

We’ve lost a lot of money , or will via the deductibe and increased rates, the car is now a salvage,  the car will lose money when we sell it. We have  failed to get anything remotely like the peace-of-mind that buying a low-milage certified vehicle.

an 09 Honda element may not stop when you want it to. Another certified failure.

Filed under Arizona, Honda Element
Tagged as , ,

Seems like I didn’t learn my lesson.  A certified car is not a guarantee of a functioning car but of their promise to fix it after the fault shows.  Previously I bought a Honda Civic that was certified  which I had issues with as reported here     After that the car was fine so it came to pass that we bought another Honda, an 09 Element,with the same certification.

That’s nice if you get a chance to take it back to the dealer.

A couple of months old and our Honda Element suffered  a catastrophic brake failure  that resulted in an accident. No warning lights,  just a heavy pedal  on brake once, braked again, got really hard then on the next attempt  to the floor , no brakes and  we now have a sad element and  a sad owner of a CRV that  was the resting place for the Element.  Car hadn’t been back for a service since buying it , e.g., under 2000 miles.

After searching this topic we’ve seen a lot of traffic on  Google  re Accords and the prior year Elements failing in the same way. There’s no recall for 09, unless our car isn’t  really an 09 which would explain why a similar condition would happen to us .  09 Odyssey’s are not exempt from brake-failures  too. Odd that Toyota took so much bashing last year over  what amounted to nothing.

We’re at the start of this process but regardless of what  the dealer/ Honda say this < 2000 mile since certification vehicle was not fit for it’s intended use.


Filed under General

We came to replace the Mini which was a fun car to drive and own for the most part. After you get rid of the run-flats it’s propensity to chew tires isn’t as expensive as it once was. Got a pretty decent trade in price on it too. We didn’t buy another Mini re the  treatment we received documented in this ,Minimum CS , and other posts as a result of a loss re the car not working in the way the manual said it would.  Way to go Mini and BMW bought something else x 2 that directly compete in your class.

Apparently no one wants to sell me their otter art. Wholesale annoyance.

Filed under Bad CS, General

Over the past three weeks I have been trying to get my Otterman Empire store  stocked. Primarily I’m looking for American, hand made  wherever possible art , any medium,any type of otter .  To date only one of the US  companies approached  re wholesale prices have contacted me, they  received  an order and then have failed to get back to me with final shipping cost/ ship date.

I.E.,  I have nothing new in stock.









A little video item

Filed under General

Test post

Arizona otter of the day.

Filed under General


Originally uploaded by mariancall.

Ah Dobh and the original “otter” This otter was stolen from the cinema in Phoenix after he forgot it and wasn’t there on the way back. Yeah I know they pay the cleaning staff little but, hey , bastards

This was his first concert , in a backyard in the Phoenix heat, with Marian Call which is about as good as any first concert memory you’re going to have.