Category Archives: General

Filson another company trading on customer service of days past while selling single-use hats

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Filed under Bad CS, General
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A one and done, single use sunhats $65 , total bargain. NOT! Ok you may argue that these hats are great, have lasted you years and maybe you just got a bad one, Thank you , that’s my point it seems odd that Filson would gain a reputation for an item that’s not inexpensive , you have to go out your way to purchase and it’s sold with the knowledge that you’re buying a hat for the long haul.

The following comes from the Filson Site


THE FILSON GUARANTEE
We guarantee every item made by Filson. No more, no less. We believe in our products and stand by the quality of workmanship, craftsmanship and materials in each one. We guarantee the lifetime of each item against failure or damage in its intended usage.

https://www.filson.com/customer-service/support-repairs

One could be mistaken if after reading the above you came away with the impression that if you bought a $65 Summer Packer Hat,
https://www.filson.com/summer-packer-hat.html , from them and it failed the first time you get wet you’d have some kind of recourse?

Apparently not, because items of fit are excluded from their guarantee or satisfaction warranty after 90 days. Here’s the problem I live in Arizona, not known for its rain.It’s quite possible to wear a hat, ostensibly bought for the sun protection, and not get it wet for a very long time because it can go over 90 days without rain.

The first time it rained the hat shrank and no longer fit by 2-3 sizes. I consider that a failure. Filson does not. So what we have above is a guarantee that I would consider being not worth a crap. My wife sought out this product based on the reviews of the company and their reputation from days past. Seemingly we’re back to the 90 days standard , least we can do warranty. They talk a big customer service game but arguing that a water resistant hat that shrinks the first time it gets wet is something that does not fit:

It was intended usage, it was damaged , it did fail. A bit like Filson’s customer service. Even funnier my wife bought it direct from them and they claimed no records of this exist. Ultimately it didn’t matter as we needed a receipt from within the past 90 days.

What’s in the customer service (otter)box? Or why “by default” isn’t a customer service ethos.

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Filed under Bad CS, Culture-internet, General

Test post

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Filed under General

Moved hosts after many years.

1/2 the price, hopefully not x 2 the issues:)

T.A.N.S.T.A.A.G.L. There ain’t no such thing as a ghostpepper lunch .

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Filed under General, reality

This week I’ve been Jacked around by blazin chicken and  friend-zoned by Wendy ghost pepper fries.  You could be mistaken, or a bloody-fool,  in thinking that you’re about to get a rush of heat that comes close to a vindaloo or Thai-hot curry.  I continue to live in hope though it appears heat is the new bacon of the fast-food world and is more a marketing niche than an attempt to placate the hotheads amongst us.

There is an upside though. A nation full of people that  think they have experienced the heat of a ghost pepper have yet to experience  the heat of a ghost pepper:) So this Christmas season I suggest you rustle up something truly memorable for them out of the most there’s so many of them but I’ve always had great service from Extreme Foods and   most years I get this Box of heat which  is a random selection of their products and probably will melt their faces, rear-ends and driveways 🙂

Element Follow up

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Filed under General
Tagged as , ,

We’re pretty much up shit creek with the Element. The insurance co had no real interest in pursuing our claim and have labelled it 100% our fault. They can 100% get bent and I will not be renewing with them after two crappy experiences with Allstate.House insurance was good but the Auto section were perfunctory didn’t remotely give the idea that we’re not considered to blame and while I don’t mind them thinking it, try not to let us know, k?

So we have a report from the codes saying the AVS / ABS failed to connect but they said it was post crash, we say bs it’s pre , and the cause. All I think we can do is wait for more people to suffer this and then join in the bashing.

As I have said this was the second Honda certified car we had that wasn’t deserving of the title. Honda were ZERO help. They really don’t care about how the owner views them and that’s the last car from them , the last motorbike from them and the last product that contains one of their engines. So they don’t care they know they lost a customer already so why invest in keeping us happy ?

Does a post with biscuits show up

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Filed under General

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Generated 5 paragraphs, 518 words, 3443 bytes of Lorem Ipsum

Mini:Epilogue.

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Filed under General

We came to replace the Mini which was a fun car to drive and own for the most part. After you get rid of the run-flats it’s propensity to chew tires isn’t as expensive as it once was. Got a pretty decent trade in price on it too. We didn’t buy another Mini re the  treatment we received documented in this ,Minimum CS , and other posts as a result of a loss re the car not working in the way the manual said it would.  Way to go Mini and BMW bought something else x 2 that directly compete in your class.
 

Apparently no one wants to sell me their otter art. Wholesale annoyance.

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Filed under Bad CS, General

Over the past three weeks I have been trying to get my Otterman Empire store  stocked. Primarily I’m looking for American, hand made  wherever possible art , any medium,any type of otter .  To date only one of the US  companies approached  re wholesale prices have contacted me, they  received  an order and then have failed to get back to me with final shipping cost/ ship date.

I.E.,  I have nothing new in stock.

 

 

 

 

 

 

 

 

A little video item

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Filed under General

Test post

Arizona otter of the day.

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Filed under General



Arizona

Originally uploaded by mariancall.

Ah Dobh and the original “otter” This otter was stolen from the cinema in Phoenix after he forgot it and wasn’t there on the way back. Yeah I know they pay the cleaning staff little but, hey , bastards

This was his first concert , in a backyard in the Phoenix heat, with Marian Call which is about as good as any first concert memory you’re going to have.

Where the Mini key saga rests today.

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Filed under General
I have been quiet blogwise for quite some time but I followed up on my personal blog  re Mini’s manual being incorrect and their reluctance to do anything about it.   I wonder if Small Claims court for the loss of the remote is even possible? 

Mini Cooper kept mum. So what if our manual is incorrect. no keys for you

And then 

clap clap clap

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Filed under General
clap clap clap

clap clap clap,
originally uploaded by Angela Pardo.

Today’s otter of the day comes from Moss Landing near where I used to live in CA and an excellent place to catch rafting otters.

Terribly short test

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Filed under General

Sorry about that usually I take this off to the side but I am in a hurry

Mini Cooper kept mum. So what if our manual is incorrect. no keys for you

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Filed under Anarchy from the UK, Arizona, Bad CS, General
Tagged as

Alas the possibility that a car company could do anything other than suck at customer relations remains as rare as rocking-horse poop.While everyone understands our position and regrets they can’t do more  the fact is the Mini Cooper manual says that the car can’t start without the keys in it.

Mini dealers and the Mini helpline say it can.  Ergo you lost they key and you need to buy a new one.  No one is concerned that the car starts without a key in it which is rather alarming. It’s not alarming the car didn’t give a warning that there was no key.

So what we have here is  a car that can be started sans keys  in the car. It looks like any elevation of the key greatly increases the distance at which the car can be unlocked and driven away and the sun roof is likely a big factor. So for fun some experiments will follow.

P.S. Letting us buy the key at cost was rejected. Ok  so for the sake of losing NO money. Result. That’s one less 2012 Clubman sold plus  way more public noise about their customer relations being poor.  Nice going  Mini.

This family thing, it’s a brand.  while they hadn’t fooled me with their story I would have expected they’d at least pretend that they were able to do anything than quote manuals ( incorrectly ) 😛  to me.

PPS Anthony’s managers  You have no fucking brains. Seriously  what the hell makes it in your interest to deny a reasonable request ( key replacement at cost) based on your erroneous manual which   some telephone dick told me to go read and understand.  What happened to, ah  I see that’s in error , let me find out rather than being a total  cock about it?

an Inconvenient access truth. More about mini cooper s FOB :

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Filed under Arizona, Bad CS, General
Tagged as

First they tell me to read the manual,  you know cos I’m not as cute,or as fast, as a Mini and am more likely to be in error. Well let’s look around page 24-25 ( close to it)

mini manual

Is there any doubt here that the car should not start when the  key is not in the car, when the key is  five feet away from the car?  Well the helpline , I eventually got to a manager, and asked them to consider that they could be owe me a new key / serious price break on the $300 item because their car is not working as stated. 

That was a few days ago.